FAQ


Payment methods
How secure is the purchasing procedure?
How can I get a refund?


Payment methods

PayPal

How secure is the purchasing procedure?

When paying for the order with your bank card (including the card number that you enter) the payment is handled on the web-site of the e-payment system. It means that your confidential data (your bank card details, registration data and other information you enter) shall not be send to 3dlivevue.com.
All data entered by you on the payment form of the PayU processing center are fully protected in accordance with the PCI DSS security standard. We get only the information about the payment delivery.
You will get a message about payment authorization at the e-mail address you specified when making the payment. If, in your opinion, there was a delay in order processing, please, contact us at info@triaxes.com.

Personal data of the buyer.
When placing an order you (Client) provide the following information: full name, email address, phone, shipping address. Triaxes company uses this information to fulfill the obligation towards the Client. Triaxes company shall not disclose the information received from the Client. It is not considered a violation to provide personal information of the Client to agents and third parties acting on the basis of the agreement with Triaxes in order to execute obligations towards the Client. It is not considered a violation of the obligations to disclose the information in accordance with the valid and applicable requirements of the law.
Personal information of the user is kept confidential, except in cases when the information is voluntarily provided by the user to the public. In this case the user agrees that a certain part of his personal information becomes public.
Triaxes company reserves the right to store users’ personal information in accordance with internal regulations. Triaxes company guarantees organizational and technical measures to protect personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as other illegal actions of third parties with it.


How can I get a refund?

Refund is possible only if the program has not been activated (the activation code wasn’t sent or used).

When purchasing a license of one of Triaxes software products, you confirm that you have got acquainted with the demo version and made sure the software will run on your computer and the selected configuration suits your requirements. You agree that you will not claim a refund of your money after getting the activation code and activate the software.